Terms & Conditions

 

1. Our responsibilitieS
1.1 We have a ''Time Investment or Call Out Fee'' service on laptop repairs which is a minimum charge of £30. The cost of the repair will only be charged after obtaining confirmation from our customers.
1.2 Turn around period is normally next day. However, some repairs can take 3- 5 working days, under some circumstances, it may take longer due to the availability of parts or difficulty of the faults.
1.3 A repair means the restoration of equipment to working order in accordance with the customer's fault report and requirements.

 

2. Your responsibilities
2.1 Any equipment sent to ELR should be accompanied by a fault report from the customer. The information given by the customer is for reference only. Our own engineer's examination report will form the basis of the full fault report.
2.2 It is the customer’s responsibility to backup their data before sending their equipment to us for repair. We cannot accept any responsibility for data loss during checking, repairing, or unexpected events occurring. However, where possible we will always backup the data before undertaking repair work.
2.3 Residential computer/laptop repair customers should reply to the quotation within 5 working days. Payment must be made within 15 days. Any equipment kept on site by ELR for more than 2 months since the initial quotation, issue of invoice, or after 2 months no contact with us, will be scrapped without notice. A holding fee of £5 per day will be charged to customer one month after the quotation or invoice has been issued.
2.4 Customers should fully check the laptop when you take back the unrepaired or returned laptop, we will not take any responsibility after that. Because from our experience, some customers may take the laptop to another repair shop, or dismantle the laptop by themselves, etc.

 

3. Warranty
3.1 We offer One month return to base (RTB) warranty on most repairs.
3.2 Warranty will be void if our warranty label has been broken; the faults are different or unrelated to the original faults; if the equipment has been modified, or improperly handled.
3.3 Equipment which is returned out of our warranty will be charged at the appropriate repair fee.
3.4 Most parts purchased through us come with a minimum of one year’s manufacturer’s warranty.
3.5 No or Limited Warranty for some parts replacement.
• For AC Jack/ power Socket replacement, USB port replacement, software installation etc No Warranty.
• For screen replacement (screen is cracked, or got lines No Warranty), hard disk, CD, Keyboard replacement, only limited
warranty for manufacturer’s fault.

 

4. Cost and payment
4.1 There is a minimum charge of £30 on all work undertaken by ELR.
4.2 The cost of repair is based on quotation received from us. Labour and parts charges will be broken down. Where possible, we will always try and provide a quote in writing (email).
4.3 Payment can be Cash, Cheque, PayPal, Postal Order, Bank Draft or Bank Transfer. Payment must be made before delivery or collection.

 

5. Delivery
5.1 If you use our next day delivery service, the charge is £14.10 within the UK.
5.2 Claims for damage or loss of equipment during shipment arranged by us, are in accordance with the courier and insurance company's terms and conditions. Any damage of goods should be reported to us within 48 hours of receipt, all packaging should be kept for further inspection.
5.3 The courier service that we provide automatically comes with an insurance cover for loss or damage.

 

6. Disclaimer
6.1 No responsibility for the expiration of manufacturer's original warranty on equipment that has been sent to us for inspection or repair.
6.2 No responsibility for any data loss during the repair procedure or unexpected events occurring.
6.3 No responsibility for equipment of an unstable nature which may deteriorate during inspection or repair.
6.4 No responsibility after unrepaired laptop being taken back or returned.
6.5 No responsibility for returning defective or replaced parts.

 

7. Others
7.1 We reserve the right to change any of the above without prior notice.

Customer who has insurance on the laptop, after laptop being repaired by us, we will also produce a Quotation document to assist you claiming insurance.

If you want a Quotation/report document to claim insurance first, we will charge £50 for the document, after your laptop being repaired by us, we will refund the money (£50).